Fee Transparency

We believe in complete transparency when it comes to our stocktaking invoices. Our charges are divided into three elements: Count & Visit Fees (the cost of attending and counting stock), Paperwork Processing Fees (the weekly cost of processing your invoices), and Sundry Charges (additional costs such as extra work, parking, or late payment fees).

Each of these fees is explained in detail below. To see an example Fees & Terms sheet Click Here.

Count & Visit Fees

A fixed fee is applied for travel and stock counting. Wet and dry stock are charged separately, with wet stock fees typically higher as they include a £75 call-out and travel cost. If only food stock is counted, a £75 call-out fee is added to the dry stock fee. These fees are clearly listed on your Fees & Terms sheet and are reviewed annually in line with CPI from 1st January, unless agreed otherwise.

Weekly Paperwork Processing Fees

How fees are calculated
Wet and dry paperwork processing is charged weekly. Wet stock invoices require line-by-line entry, though costs can be reduced when suppliers provide PDF invoices that can be converted and processed electronically. Fees start from £12.50 per week for wet stock and £5.00 per week for dry stock, but may be higher if purchases are frequent and from multiple suppliers. All processing fees are listed on your Fees & Terms sheet and subject to annual CPI increases.

Changing the frequency of auditing
Because processing fees are weekly, your Fees & Terms sheet shows the cost of extending your stock periods. Monthly/4-weekly fees apply for up to 5 weeks; additional weeks are charged separately. This gives you flexibility to adjust your stock period. For an audit outside the usual cycle, the fee is the Count & Visit Fee plus the number of week’s paperwork fee. For a stocktake reset (new opening stock only), only the Count & Visit Fee applies.

Sundry Charges

Additional Time Costs
A full day (up to 8 hours) is allocated to complete your audit, including off-site preparation. If extra investigation or delays require more than this, additional time is charged at £37.50 per hour (plus VAT). We will always let you know if additional charges may apply.

Parking Charges
We allow up to 4 hours’ parking for each visit, which is usually sufficient to complete the audit and investigate any issues. If more time is required on-site, additional parking fees will be charged. Providing parking permits where possible helps reduce these costs.

Late Payment Fees
As a small business we require invoices to be paid on the day of the stocktake. While statutory terms allow 30 days, invoices unpaid after this period will incur a £40 late fee plus interest (8% + Bank of England base rate). This charge is added to your next invoice or issued separately once the invoice reaches 60 days.

Invoices & Payments

As a family-run business we don’t offer credit terms — stocktake invoices are due for immediate payment. However, we recognise that payments may occasionally take a short time to arrange. We therefore allow the statutory 30 days to pay our invoices, but we appreciate prompt or immediate payment.

We offer six convenient ways to pay: